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If you work with real data and customers you will have to deal with customer support tickets. This is a very important part of your business and you should take it seriously. In this article, I will give my lessons learned and some tips on how to handle customer support tickets. What is a customer support ticket? # A customer support ticket is a question, a bug report, a feature request or a complaint coming from a customer of your product. It is a communication channel between you and your customer. These complaints are logged in a ticketing tracking system such as JIRA. Generally, the expectation is to handle these tickets promptly and to make sure that your customer is happy.